EDA - SPECIALIST MEDIATORS
With over 15 years of working with employees,
staff and managers in conflict resolution EDA is the ideal
choice when mediation is needed.
Mediation can be offered when relationships break down. Initial
one to one confidential meetings are made to address the
situation. The parties may then agree to meet to see if they can
clarify issues, explore solutions and negotiate an agreement.
Views are heard and concerns and feelings can be openly
aim is to achieve a mutually agreeable outcome which can either
lead to the end of the complaint or at least reduce the
complexity of the issues e.g. clarify where the parties agree
and where they do not.
Elizabeth Doggart is an HR
Consultant and OCN qualified and UKRM Accredited and
Registered Mediator. She is an Accredited BABCP
Psychotherapist. She is a Chartered Fellow of the CIPD. She
teaches conflict management and communication skills for a
variety of organisations including local authorities, NHS
trusts, housing associations and the voluntary sector. With over
15 years of counselling and communications experience Elizabeth
conducts mediations in a safe non-threatening manner resulting
in a high resolution rate.
Keith Chadwick has several
years experience as a Workplace Mediator and Management
Consultant. He has over 20 years experience as a Workplace
Trainer in a range of Human Resource areas including workplace
mediation. Keith has been an Honorary Faculty Fellow at
Manchester University, an External Examiner for the University
of East Anglia and an Accredited Trainer with BACP.
What is Mediation?
Mediation is a process which brings people together in the
presence of an impartial third party to facilitate in reaching a
resolution to a problem. Mediation stems from the belief that
there are constructive and creative ways to approach disputes,
which look to the future and encourage mutual understanding.
What does a
A mediator helps the disputing parties:
• Clearly describe the disagreement or the conflict to be
• Examine the reasons for the conflict;
• Identify information needed to develop fair solutions;
• Reach an agreement that resolves the current conflict;
• Agree on how to work out future conflicts; and,
• Write down any agreement clearly and specifically.
For further information contact Elizabeth Doggart Associates
on 0121 427 7292
The Benefits of
Mediation provides the best solution for both parties
• Mediation helps to retain relationships
• Mediation is cost-effective
• Mediation is quick. Quick to set up, and quick to find
STAFF MEDIATION SERVICE
Mediation is a popular way to resolve workplace disputes
Mediation is a well-established process for resolving
disagreements in which an impartial third party (the mediator)
helps people in dispute to find a mutually acceptable
resolution. Mediation is based on the following principles:
Collaborative problem solving between those in dispute, reaching
a win/win situation which is acceptable to all;
focus on the future, with emphasis on rebuilding relationships
rather than apportioning blame for what has happened in the
belief that acknowledging feelings as well as facts allows
participants to let go of their anger and upset and move
Workplace mediation is common in many parts of the world, and
its use is growing rapidly in the UK. It has been particularly
encouraged by the Employment Bill, 2000 which includes a section
on dispute resolution at work. This requires all employers to
show that they have tried to sort out disputes at work before a
case is referred to an employment tribunal.
The advantages of using workplace mediation:
• Left unresolved, conflict at work is costly in time and
• Mediation is always more cost effective than undertaking a
• The win/win formula of mediation is an effective way for
colleagues to save face;
• Mediation focuses on the future working relationships of all
Is the Service Confidential?
Mediation is private and confidential and information will only
be shared with others with the individual’s permission, subject
to very rare exceptions.
How long does it take?
An average workplace mediation will take around 5 hours,
although this may be extended if the situation requires, or
involves working with a team of people.