BTA Associates

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Terms & Conditions Terms & Conditions

Privacy Policy

This privacy policy sets out how BTA Associates Limited uses and protects any information that you provide to us when you access this website, contact us by phone, email or meet us in person.

BTA Associates Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

BTA Associates Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10 July 2025.

What we collect
We collect your personal information when you interact with us or use our services, for example your address to attend an appointment that you requested.

What we do with the information we gather
We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

How we use cookies
Our website may use analytic technology to collect information including your IP address, operating system type, browser type, how you navigated to / from our website (for example directly, via a search engine or via a link on someone else’s website), the time of your visit and the pages you visited. We use this information to help us to understand how people use our website. A cookie may be placed on your device(s), these are small text files which allow your browser to remember that that you have visited previously and any preferences you have made. You may disable cookies in your browser or alternatively on our website, though doing so may affect your browsing experience.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

– if you contact us or submit a form on the website, in the message box please indicate that you do not wish your information to be collected for any purpose.
– if you have previously agreed to us using your personal information, you may change your mind at any time by writing to or emailing us.

We will not distribute your personal information to third parties unless we are required by law to do so. We will not use your personal information to send you promotional information about third parties. We will only send you direct promotional content if we have your explicit permission to do so.

You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please contact us via our contact web form.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
CBT-Birmingham is a private treatment service which provides access to CBT therapists working in clinics in the Midlands and in a selected location in London. We also work online. We take referrals from individuals, organisations, solicitors, GPs, and case managers.
 
 Contact

CBT-Birmingham
+44 7828 754390

info@cbt-birmingham.co.uk

Mo, Tu, We, Th, Fr 9:00 am – 5:00 pm

Outside of our opening hours please leave a message and we will get back to you within 24 hours. You can contact us via email or WhatsApp. If we are not available we will respond to you within 24 hours.


Please be aware that we do not offer a crisis or out of hours service.

If your need is urgent, please use your GP, NHS111 or your local A&E service.
If you need to speak to someone, contact the Samaritans on a free 24-hour line from any phone on 116 123.